Can you be more specific about “unlimited website tweaks & troubleshooting”?
Editing includes any changes to existing content (posts/pages), changing plugin configurations, widget and CSS changes.
Things that aren’t included are custom development of plugins or themes, updating custom code, graphic design, or building a new website or subdomain.
Some examples …
Included
Adding a new Woocommerce product (you provide the content/images)
Change a logo or image on a page
Install and configure a plugin
Functionality troubleshooting
Replace some text or adjust layout of a specific page
Not included
Custom checkout for WooCommerce
Designing/Creating a logo
Adding custom functionality not available in a plugin
Any costs associated with fixing the problem source e.g. buying new software, plugins, themes
Write new content for that page or design a new page layout
So for most customers, the majority of changes they want to make to their sites are covered.
For work not covered in the subscription, we will first send you a cost estimate to help you decide how you’d like to go on from there.
What happens when I cancel my subscription?
We’ll get upset but only with ourselves for not being able to convince you that your business is better of under the care and protection of our tech support.
We’ll then stop the following services:
- Daily backups
- Daily security and performance scans
- Remove any premium plugins that come with our service, currently WP 301 redirects and WP Rocket
- Send you a copy of our latest backup of files and your database
Finally, we’ll remove our access to all your accounts, though it’s usually safer to do this after some time as passed in case you realise you need us again in a hurry.
Will you help with my SEO?
We can but we’re no experts and never claim to be.
That said, there are very, very few real SEO experts out there. Most self-proclaimed SEO experts fall into the guessers, chancers or dishonest categories.
An honest person will tell you that it’s a trial and error approach and nothing is guaranteed.
That said, we have had very good results improving search traffic for many businesses.
Will you configure a Membership site or Woocommerce or a Forum for me?
Yes, but these are considered development tasks and are not covered in your subscription.
Pricing will depend on the project but will typically cost $450 for a basic i.e. uncustomised but working setup. We’ll always give you an estimate of what’s involved beforehand.
Will you set up an ecommerce shop for me?
We can but it’s not included in your subscription.
We can help you to create clear requirements and planning documentation and then each project will be charged individually.
Will you manage my Web Design/ Web Development project?
No, sorry. At the moment our hands are full with what we do best – the technical things – so we aren’t taking on the role of project managers as well.
If my site goes down, how long will it take to get it back up?
Often just a few minutes but it will depend on why the site went down in the first place.
If it’s something simple like a malfunction due to an incomplete update or because of something you changed on the site, we’ll usually fix the problem or restore the latest backup within a few minutes.
If you’ve been hacked then a complete cleanup can take up to several days.
What’s not included in a subscription?
The following will usually be charged for on a case by case basis
- Development work i.e. custom coding, programming
- Design work
- Fixing problems caused by you or another person with access to your site
- Malware cleanup
- SEO work
- Marketing, any kind of advertising
What’s included?
Please see the pricing page for a list of what’s included.
We’ll do our best to solve your problem. Most problems are fixed quickly and are included in your subscription. But please understand that, due to the nature and complexity of some technical problems, we will need to invest more significant time into solving your problem and will need to charge for that.
We’ll always let you know beforehand if a task will involve extra time and costs.
In general, if your problem costs us time and/or money we’ll have to pass those costs on to you. Unless, of course, it’s our fault.
Of course our good advice is always included and you’re free to take it or leave it.
EDIT EXAMPLE 1
Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting
EDIT EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.
EDIT EXAMPLE 3
Included: You want us to install and set up a plugin to use its built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
EDIT EXAMPLE 4
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About page.
We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work.
FAQS
Most Common Frequently Asked Questions
Most Common Frequently Asked Questions
You’ve Got Questions. We’ve Got Answers.
How do I get started with my WordPress website maintenance plan?
To sign up with one or multiple website maintenance plans, you can click the “Choose Plan” button for the plan you want to sign up for, or select “Choose” if viewing the plans comparison table.
Once selected, you will be taken to the checkout page to make the purchase of your plan. Fill out the information to complete the checkout and create your account with us.
Once checkout is completed, we’ll send you a series of onboarding and introductory emails. The first email will inform you how to give our operations team secure access to your site(s). The following emails will also detail how to effectively ask for edits, the best screen capture tools, our progress with things like plugin updates and speed optimization, and other ways to get the most value out of your plan.
We measure results based on the success of our clients and white-label partners. We have a whole team devoted to client success that’s part of our support desk and helping you get started is a huge part of that.
If you’re a new white-label partner, we’ll give you all the instructions and resources to set up your white-label email address & reports, get full access to our Partner Hub, and strategies to scale selling our care plans.
How do I send you my login credentials?
After you sign up with your website maintenance plans, you can securely share the website credentials you have created for us inside a reply to your welcome email just after you check out with all your login credentials.
The onboarding email will ask you to use a self-destructing link to ensure our team are the only people who can receive your usernames and passwords.
What’s included in your unlimited edits? What’s not included?
Unlimited edits do include edits to content on any page, changing banners, headers, or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts.
Unlimited truly does mean unlimited too!
Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, any software or tools outside of WordPress, graphic design, building full pages to match an exact design, creation of content, rebuilding or building out a website or subdomain.
EDIT EXAMPLE 1
Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting
EDIT EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.
EDIT EXAMPLE 3
Included: You want us to install and set up a plugin to use its built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
EDIT EXAMPLE 4
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About page.
We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work.
Do you manage WooCommerce websites?
We sure do! Make sure you read what Mireille has to say about how we manage here WooCommerce site.
Websites with advanced functionality like this require our Perform Plan, as do membership sites, multi-language sites, any sites with on-site payments, etc. They take more resources for us to manage so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast, and running smoothly.
Does it matter what hosting provider I’m using?
No! We’ll work with any website regardless of where it’s hosted.
We understand that different websites have different needs and that people have realistic budgets that they have to meet.
That being said, we may not be able to achieve your speed and security goals on a shared hosting provider. If you’d like to upgrade, we have a great list of recommendations and trusted hosting partners.
How does onboarding work?
Once you sign up for the care plan that makes the most sense for you, you’ll receive a welcome email with information on your plan and details about how to securely send us your login credentials.
Once you send login information for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented in 24-48 hours. This includes a 200+ item checklist to get your website fully optimized.
The speed enhancements can take up to a week since we have to optimize everything for your unique core files, theme, and plugins and we want to be careful not to cause any downtime for your website. So we take our time and make sure this is done right instead of risking potentially compromising your website.
And of course, we’ll keep you updated with our work as it happens via email. We make the whole process totally transparent!
You can expect to receive your first weekly report the first Monday after you sign up with us. If you sign up over the weekend, we may send your first report the next Monday to make sure we have everything ready before reporting back to you.
What if I have multiple (2+) sites that need to be managed?
No problem! We can manage websites for you whether you’re running 1 or 10.
Our care plans each cover one single site, domain, subdomain or WordPress installation. If you have multiple sites as subdomains of a site (e.g. staging-wpbuffsv2.kinsta.cloud and subdomain.staging-wpbuffsv2.kinsta.cloud) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site.
You are more than welcome to choose different plans for each website depending on the needs of each individual site.
Do you offer phone support?
We’ve set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email.
While we don’t offer phone support, we’ve made customer service a huge priority here at WP Buffs and you’ll find our email support fast, effective and friendly!
There are plenty of WordPress care plan companies out there. Why should I work with you?
- We offer 24/7 support. Because WP Buffs was built around a 100% remote work environment, we have staff working from here in the US and across the globe that can take care of any WordPress emergencies that might come up.
- When you work with WP Buffs, a significant part of your payment goes towards helping us donate time to causes we all care about. For example, a significant part of our revenue goes towards the 100% free development time and care plan we donate to herresiliencycenter.org. HER Resiliency Center is a non-profit organization that helps vulnerable young women ages 18 to 25 with the support, skills, and resources they need to make positive decisions and thrive. Through mentoring, workshops, and the support of dedicated and highly trained staff, HER gives young women a path to independence and a different life.
- Our online reviews, testimonials, and customer stories are phenomenal. We let our customers speak for themselves.
- We have a white-label partnership program. WP Buffs partners with design agencies, marketing firms, and freelancers by offering a simple and effective white-label solution. If you have clients or customers who need ongoing website edits, performance enhancements, additional security or any kind of regular maintenance, we’ll step in as your background technical partner.