Can you be more specific about “unlimited website tweaks & troubleshooting”?
Editing includes any changes to existing content (posts/pages), changing plugin configurations, widget and CSS changes.
Things that aren’t included are custom development of plugins or themes, updating custom code, graphic design, or building a new website or subdomain.
Some examples …
Included
Adding a new Woocommerce product (you provide the content/images)
Change a logo or image on a page
Install and configure a plugin
Functionality troubleshooting
Replace some text or adjust layout of a specific page
Not included
Custom checkout for WooCommerce
Designing/Creating a logo
Adding custom functionality not available in a plugin
Any costs associated with fixing the problem source e.g. buying new software, plugins, themes
Write new content for that page or design a new page layout
So for most customers, the majority of changes they want to make to their sites are covered.
For work not covered in the subscription, we will first send you a cost estimate to help you decide how you’d like to go on from there.
What happens when I cancel my subscription?
We’ll get upset but only with ourselves for not being able to convince you that your business is better of under the care and protection of our tech support.
We’ll then stop the following services:
- Daily backups
- Daily security and performance scans
- Remove any premium plugins that come with our service, currently WP 301 redirects and WP Rocket
- Send you a copy of our latest backup of files and your database
Finally, we’ll remove our access to all your accounts, though it’s usually safer to do this after some time as passed in case you realise you need us again in a hurry.
Will you help with my SEO?
We can but we’re no experts and never claim to be.
That said, there are very, very few real SEO experts out there. Most self-proclaimed SEO experts fall into the guessers, chancers or dishonest categories.
An honest person will tell you that it’s a trial and error approach and nothing is guaranteed.
That said, we have had very good results improving search traffic for many businesses.
Will you configure a Membership site or Woocommerce or a Forum for me?
Yes, but these are considered development tasks and are not covered in your subscription.
Pricing will depend on the project but will typically cost $450 for a basic i.e. uncustomised but working setup. We’ll always give you an estimate of what’s involved beforehand.
Will you set up an ecommerce shop for me?
We can but it’s not included in your subscription.
We can help you to create clear requirements and planning documentation and then each project will be charged individually.
Will you manage my Web Design/ Web Development project?
No, sorry. At the moment our hands are full with what we do best – the technical things – so we aren’t taking on the role of project managers as well.
If my site goes down, how long will it take to get it back up?
Often just a few minutes but it will depend on why the site went down in the first place.
If it’s something simple like a malfunction due to an incomplete update or because of something you changed on the site, we’ll usually fix the problem or restore the latest backup within a few minutes.
If you’ve been hacked then a complete cleanup can take up to several days.
What’s not included in a subscription?
The following will usually be charged for on a case by case basis
- Development work i.e. custom coding, programming
- Design work
- Fixing problems caused by you or another person with access to your site
- Malware cleanup
- SEO work
- Marketing, any kind of advertising
What’s included?
Please see the pricing page for a list of what’s included.
We’ll do our best to solve your problem. Most problems are fixed quickly and are included in your subscription. But please understand that, due to the nature and complexity of some technical problems, we will need to invest more significant time into solving your problem and will need to charge for that.
We’ll always let you know beforehand if a task will involve extra time and costs.
In general, if your problem costs us time and/or money we’ll have to pass those costs on to you. Unless, of course, it’s our fault.
Of course our good advice is always included and you’re free to take it or leave it.
EDIT EXAMPLE 1
Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting
EDIT EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.
EDIT EXAMPLE 3
Included: You want us to install and set up a plugin to use its built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
EDIT EXAMPLE 4
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About page.
We’d be happy to help you with custom development as well. That kind of project will be priced according to our hourly rates.